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Case Studies: Kofax Mobile & KTA

How a State’s Largest County Accelerated Access to Essential Services with In-Home Mobile Capture of Resident Documentation

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A county human services division created a long-term vision to replace its outdated systems with technology that removes barriers to services and helps residents receive all necessary support services. First, the division chose a mobile enablement project in its Long-Term Support area, in which human services field workers often collected eligibility documentation while meeting with county residents who required services in their homes. To eliminate the need for burdensome copies, Genus helped the county develop a mobile app that allows direct ingestion into the case file system. The app enables faster validation of benefits for residents, improves referrals for other services, and reduces security risks of previously-existing paper document chain-of-custody issues.
“Beyond the benefits of the app itself, our biggest win was that we created a project management plan and cycle to get future projects done.”
IT Manager / Records Manager

A Very Busy County Human Services Division

The number of residents supported by the county services organization profiled in this case study puts the county in the top 1% of such organizations nationally. The division’s mission is to promote safety, stability, self-sufficiency and behavioral change for county residents. Its services include assistance for basic needs like food, support, and shelter for clients such as veterans, seniors, individuals with developmental disabilities, and adults and children in need of protection.


Kofax TotalAgility (KTA)

Kofax Mobile

Kofax Mobile SDR

IBM FileNet


Intelligent Document Automation (Capture and Ingest)

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