How a State’s Largest County Accelerated Access to Essential Services with In-Home Mobile Capture of Resident Documentation

One of the top 50 most populous counties in the country had a vision to remove barriers for residents so they could easily get access to support services. One major roadblock was the process of filling out applications and getting the supporting documentation to the human services division for processing. There was a burden on residents to drop paperwork at designated locations or county field workers to carry the documents with sensitive information into the office. Genus worked with the human services division to develop a mobile app that allows direct ingestion into the case file system during an in-home visit. The app enables faster validation of benefits for residents, improves referrals for other services, and reduces security risks of previously existing paper document chain of custody issues.