How AMN Healthcare’s transformed distributed workforce timekeeping and credentialing processes reduced back-office costs, errors, and risk.

AMN Healthcare provides healthcare staffing nationwide. Its workforce includes 8,000 travel nurses who generate half of AMN’s revenue. The processes to credential and then pay those nurses were very time intensive. Getting nurses working and then paid on time involved matching and verifying multiple different data sources under strict time constraints. To eliminate delays, payment errors, and risks, AMN Healthcare decided to automate its processes with Kofax technology and Genus’s process transformation expertise. Analytics implemented within the new Kofax technology measured the ROI on AMN Healthcare’s investment in staff hours saved, reduction of errors, and improved experiences for the nurses working on healthcare frontlines.