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With more than 8,000 drugstores and pharmacies serving the United States, Puerto Rico, and the U.S. Virgin Islands, this company leads the retail pharmacy market in America.
In addition to serving its retail locations, the company generates a significant portion of its business by filling prescription orders received through the mail and fax. These orders arrive on paper-based forms from other pharmacies, health providers, and member customers for processing and fulfillment.
With 1 million orders per year and growing, the company relied heavily on document capture and data extraction technology to process them. The workstation-based software that formed the backbone of this system had grown outdated over time and caused inefficiencies that impeded operations.
The company had two options: 1) Update their legacy system, which could be costly and limit the future technological growth, or 2) Build a new solution that would scale and offer technological growth. In either case, the company faced a tight deadline to avoid a costly maintenance renewal.
After weighing risks against potential rewards, the company decided against upgrading its legacy system and instead entrusted Genus Technologies to design and implement a highly scalable server-based platform powered by technology from Kofax.
Genus architected a solution customized to meet the growing document capture and data extraction requirements of the company’s order fulfillment processes. The solution combines Kofax’s top software products with several modules built by Genus to streamline the process.
By making the switch to Genus Technologies and Kofax, the company achieved a variety of objectives, with the new solution providing:
