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Customer Success

Support

Accessible, effective solution to keep your system working.

Managed Services

Flexible and customizable across the organization.

The Support Your Team Needs

  • Scalable

    • Our Genus Customer Success Organization team works by your side to understand your unique business needs so we can provide the best support possible.
  • Full Lifecycle

    • As a customer of Genus Technologies, the support you receive begins before implementation and continues as long as you need it.
  • Coordinated

    • We work closely with our Professional Services, Software Development, and Sales teams to understand your software solutions and goals.
  • Expert

    • Our team includes engineers with decades of experience who have the depth and breadth of product and technical knowledge to ensure the availability and reliability of the applications.
Over 99% Customer Success Rating Since 2016

Technology Partnerships

Managed Services

We provide end-to-end software support, solution services, administration, including reporting, monitoring, and custom application management, on prem, in the cloud or for hybrid environments.

  • Efficient

    Known resource optimizes
    productivity

  • Reliable

    Lower technical risks

  • Proactive

    Elevate resource usage

  • Expert

    Certified and experienced
    consultants and engineers

Genus Support is always timely and attentive to our system issues. In times of necessity they have reached out by phone to solve a problem or seek more information. They even have a sense of humor, which is valued by my team.
Kelly P.
Digital Asset Management Supervisor
Fortune 50 Logistics & Delivery Company

Need Support?

Our Customer Success Team is Here to Help

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